Best Buy Traditional Brick and Mortar Process - Canada

Published 12/12/2018, 08:23 PM
Last Update 06/21/2021, 06:27 PM


Best Buy Canada makes it easy for our customers to have a seamless in-store experience with your products.

  • Inventory Owned by: BBYC - Inventory is purchased up front by BBYC and stored at our online warehouse. BBYC takes ownership of product as soon as it is received at DC.
  • Fulfillment conducted by: BBYC - Products are shipped by the Ingram team from our online warehouses, directly to the end customer.
  • Fulfillment Paid by: BBYC - Vendor is not charged a fulfillment fee. BBYC takes responsibility for the Ingram receiving fee (inbound), as well as the shipment fee (outbound).


  • Marketing of your product on one of the top visited websites in Canada and in over 150 stores across the country
  • Receipt and storage of your goods in secure facilities
  • Order processing and picking in state-of-the-art warehousing facilities
  • Team of logistical and inventory experts to aid optimum replenishment and same day shipping to stores
  • Web-based system to enable simple tracking of invoice payments

Onboarding Process

After the contracts have been signed, in order to go live, there are different steps that need to be completed. Review the links below that give a better understanding of the process.

Step 1 - Signed Contract

The onboarding process starts once hard copies of signed Agreement/Addendum are received by the Merchant and a completed Welcome Package is provided to the Vendor Onboarding Coordinator.

Step 2 - EDI Setup

E-Business provides a fast and accurate means of communicating data to and from our vendors and is an integral part of our supply chain, enabling receipt of merchandise "on-time, and in the right quantity." The key benefits of E-Business are speeding the flow of information between Best Buy Canada and our vendors, better decision making, and improved supply chain efficiencies.

If you are currently capable of transmitting documents via EDI through a Value Added Network (VAN), please contact the Best Buy Canada E-Business team at EDI must be set up directly with the Vendor, not through a Third Party Service Provider or Sales Representative.

To facilitate a fast and cost-effective E-Business solution with our non-EDI capable vendors, we have teamed with EasyLink Services International Corporation and SPS Commerce to provide Web-enabled EDI. By registering with any of these companies, you will be able to electronically exchange the above required documents.

Please access the EDI Department page on the Partner Portal for additional information.

Step 3 - SKU Setup

Please review the SKU Setup Policy and Guidelines page before moving on to step 4.

Step 4 - Packaging and Shipping

Packaging and shipping are very important for a good customer experience. Please click below to learn more about these requirements.

In some cases, purchased goods can be directed to Best Buy’s third party logistics provider (i.e. DHL) to be processed (prior to being delivered to Best Buy’s distribution centers) in order to meet workers safety regulations. The transfer in ownership of goods will take place only after goods have been delivered to Best Buy’s distribution centers.

Step 5 - Accounting

Please review the Accounting Onboarding & Introduction section on the Finance & Accounting page.


  • Customer information transmitted by Best Buy Canada is for order fulfillment ONLY and CANNOT be used for any other purpose (marketing, e-mail, etc.)
  • Please refer to our Privacy Policies: Best Buy Canada
  • Best Buy Canada requires a minimum of 7 days to be advised in the event there is a closure in your warehouse.