null Partner Portal - Frequently Asked Questions (FAQs)

Partner Portal - Frequently Asked Questions (FAQs)

Published 04/17/2020, 08:10 PM
Last Update 09/26/2020, 12:11 AM

I am a new user. Now what? 
For information on getting started in the Partner Portal, click the Profile dropdown in the upper right of your screen and select User Resources. Next, expand the "Are You a User?" section.


Someone on my team needs Partner Portal Access or access to another application.
Contact your Vendor Security Administrator (VSA) and he/she can give you access. 


I cannot reset my Partner Portal Password.
I tried resetting my password in the Vendor Identity Portal, but it is not working. What do I do?

  • Clear your cache/cookies and browsing history
  • Close your browsers
  • Open a new browser
  • Go to the Vendor Identity Portal and reset your password again.
    • This usually works, as browsers often cache old passwords. If it does not work, use an incognito or hidden browser.

I did not receive an email when I reset my password.
This usually happens if your VID is disabled. Contact your VSA and request he/she re-enable your VID.


My email has changed; can you update the system to reflect my new email?
Your email is a unique identifier and cannot be changed. Contact your VSA to request:

  • A new invite be sent to your new email
  • Your old VID be disabled

How do I get access to the PDM Application?
Please contact your company VSA and they can provide you with access. Once you have been given access, please go to the PDM tile in the Applications Catalog and click the Launch button to launch PDM.


How do I enter my product?
PDM allows you to enter all item and content data all at once, including images. To get started entering your product for Best Buy, please access the Product Data Management (PDM) Resources Page. On the PDM Resources page, there is a Self-Service Training Materials section. Within the training materials, these are specific sessions recommended for new PDM users:

  • PDM Overview
  • PDM Getting Started
  • PDM Job Aid - File Exchange
  • Images and Documents (Upload/Replace/Delete)
  • PDM Common Errors
  • PDM Vendor Webinar 7/8/2020
  • Trade Item Hierarchy (Dimensions - Item Tab) Training

Is there a way to view pricing in PDM?
Please download a feedback file and then look in the "Loose Cost" column for the cost.

How do I become a Partner?
While we are currently not accepting applications for partnerships, if you complete this short form, we will keep your contacts on file for future reference. If we have an interest in your product or organization, we will reach out to you.

I received an email about an Audit Task in My Tasks. What do I do now?
VSAs are required to complete Best Buy's Semiannual VSA/User Audit for their respective companies. This audit is essential in helping protect your security and access to Best Buy's systems. Please access this training for additional information on completing this audit task.


I received an email about an Audit Task in My Tasks. However, when I access the My Tasks box, I do not see any tasks.
If there are no visible tasks in My Tasks, another VSA may have already completed the task or you are a User and not a VSA. (Only VSAs can complete the audit.)

How do I check which GLN(s) a User has access to?
VSAs can check which GLN(s) a User within their company has access to by:

  1. Log in to the Vendor Identity Portal.
  2. Click Modify GLNs in the left navigation panel. 
  3. Enter the User's Email or Username (VID).
  4. Click Search User.
  5. The GLNs a User has access to are listed within the Assigned GLNs box. (Hover over the company name to see the GLN associated with it.) 
  6. The GLNs a User does not have access to (but can be assigned to them if desired) are listed within the Available GLNs box. (Hover over the company name to see the GLN.) 

How do I assign GLN access to a User?
VSAs can assign GLN access to a User within their company. To assign a GLN:

  1. Log in to the Vendor Identity Portal.
  2. Click Modify GLNs in the left navigation panel. 
  3. Enter the User's Email or Username (VID).
  4. Click Search User.
  5. Drag and Drop any GLN that a User should (but currently does not) have access to from the left "Available GLNs" box to the right "Assigned GLNs" box. (Hover over the company name to see the GLN associated with it.) 
  6. Click submit
  7. Wait 15 minutes for the changes to take effect.

How do I get access to ICM?
Please contact your company VSA and they can provide you with access. VSAs are the only ones who can assign ICM access. Once you have been granted access, please go to the ICM tile in the Applications Catalog and click the Launch button to launch ICM.


I am new to ICM and don't know how it works.
For additional information and ICM training, access the Icertis Contract Management Partner Portal page.


Can I be a signatory for MDFs if I do not have ICM Application access?
No, you must have ICM access in order to be a signatory for MDFs.

How do I get paid?
For additional information on how to get paid or other finance-related questions, please visit the AP Visibility page.


Where do I go to log in to AP Visibility?
Click here to log in to AP Visibility.


When I log in to AP Visibility, I receive an error message saying that the login was not certified. What do I do?
Please do the following:

  1. Log in to your account.
  2. Click on Account Maintenance, available under the Account Management tab.
  3. A dropdown that initially says Organization/ Contact Information should be available. 
  4. Click on the dropdown arrow and choose Login/Module Maintenance. 
  5. Click on the GO button.
  6. A List of User IDs will be available.
  7. Click on the User ID that you want to tag as confirmed.
  8. Add a checkmark to the Confirmed User field and AP Module Documents boxes on the right side of page.
  9. Click Submit to save changes.

Does Best Buy pay by invoice number or PO number?
For Merchandise Vendors - We pay using the invoice number and the PO is approval of that invoice and can not be processed without it.
For Non-Merchandise Expense Inquiry: - Log in to AP Visibility. If you do not see the invoice in question, review the Q & A section of the Message Board tab. For additional questions, submit a ticket through the Message Board on AP Visibility. Once you have submitted a ticket, it will be routed to the applicable AP team to review and respond. If you have not registered your account for AP Visibility, please email APVisibilityPortal@bestbuy.com to ask for steps to register your account.

How do I find information about a specific Best Buy location?
Please access our Location Search feature and conduct a search for the specific location your wish to inquire about. Location search is also located in the Helpful Links area within the Partner Portal footer.


I have a scheduling question.
For Scheduling questions, please contact our Scheduling Team at Scheduling@bestbuy.com.

How do I update my company's legal name/address, payment information, carrier returns information, product return addresses or company contacts?
To update this information, please log in to the Partner Portal, click the Profile dropdown in the upper right corner and select My Company. 

  • For specific instructions on making updates within the My Company area, please access our My Company training.

Who should I contact?
Most questions can be answered by consulting the Partner Portal.

Best Buy has many acronyms and it can often be difficult remembering them!
Here are some of the most common ones: 

Is there an acronym we haven't listed here? Please contact Partner Support and let us know!