Best Buy Policies
Best Buy Ads

Create campaigns using Best Buy Ads’ platforms, products and partnerships. Our solutions extend across the customer experience and offer reach into all its key moments.

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Code of Ethics

The Code of Ethics sets out Best Buy's beliefs, principles and expectations of all of us, at every level of the Company.

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Conflict Minerals Statement

At Best Buy, we have long taken steps to meet our responsibility to respect human rights. In addition, we are deeply, concerned about conflict and human right abuses in the DRC funded through exploitive mining practices. As such, we fully support the aims and objectives of the Dodd-Frank Act, section 1502 and have designed our Conflict Minerals program to comply with the law and, we hope, have a positive impact on the situation in the DRC.

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Conflict of Interest Policy

When an employee or anyone representing Best Buy acts or appears to act in their personal interest or that of a third party rather than the best interest of Best Buy, it causes others to lose trust in us. Private, personal interests may cloud our ability to make sound, objective decisions in the best interests of the Company. Best Buy employees must avoid actual and perceived conflicts of interest.

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Gifts and Vendor Relations Policy

Best Buy depends on its vendors to help provide customers with the products and services that customers need at the prices customers want. To ensure success, employees must avoid business practices and activities that may create or have the appearance of impropriety or a conflict of interest with vendors or potentially lead to undue influence by a vendor in Best Buy's purchasing decisions.

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Influencer Guidelines

Influencer marketing is regulated by the Federal Trade Commission (the “FTC”). Best Buy and Influencers have a responsibility to follow the FTC Endorsement Guides, Best Buy’s policies, guidelines, and requirements (the “Policies”) and applicable laws. 

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Return and Exchange Policy

For Full Returns policy details see www.BestBuy.com/Returns.

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Safety Policy

Best Buy is committed to providing a safe and healthy work environment and shopping experience as well as promoting safe work practices that protect our employees and customers from any recognized hazards. Quality, productivity, profitability, employee morale, and customer satisfaction are enhanced by our efforts to continually improve education around workplace safety standards.

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Sales and Inventory Discrepancy Policy

The purpose of this document is to acknowledge that the sales and inventory information provided by Best Buy US is different based on the source of the information, but all are accurate for their intended purposes.

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Secure Software Development Guide

Vendors are no longer required to implement the Best Buy Secure Software Development Guidelines. Instead, vendors must infuse prudent information security measures throughout the entire development process. Vendors will implement and adhere to a formal software development life cycle program that is based on industry standards such as the OWASP Application Security Verification Standard 4.0.3 (or its successors), Level 2.

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Supplier Code of Conduct

As a member of the Responsible Business Alliance® (RBA), Best Buy has adopted the RBA Code of Conduct, which establishes standards to ensure that working conditions in the electronics industry or industries in which electronics is a key component and its supply chains are safe, that workers are treated with respect and dignity, and that business operations are environmentally responsible and conducted ethically.

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Vendor Privacy and Security Policy Requirements

These Vendor Privacy and Security Policy Requirements (“Requirements”) are part of Best Buy's comprehensive privacy and security program which seeks to reduce or eliminate risk of loss to Best Buy, its employees, and its customers.

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Vendor Provided Parts and Display Process

The purpose of this policy is ensure our VPP/VPD (Vendor provided parts/displays) merchandising solutions are deployed accurately, documented by location and are maintained and sustained for life of part/display in our retail stores.

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Vendor Travel and Expense Reimbursement Policy

This policy applies to vendors traveling on behalf of Best Buy or any of its affiliates and/or requesting expense reimbursement for travel related expenses.

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