Merchandise Management
This page has news, upcoming training, and general how-to documentation specific to product, content setup processes and support for partners doing business in Canada.
Content

Best Buy requires all consumer electronic products it purchases to pass nationally certified laboratory testing standards. This includes all such products intended for resale via its retail stores and internet web sites operating under the Best Buy brand.

Last Update: 01/18/2023

The Consumer Product Safety Act protects the public by addressing or preventing dangers to human health or safety posed by consumer products in Canada, including those that circulate within Canada and those that are imported (“Recalled Product”). This section defines what actions are required under the Act, and the measures we have implemented to ensure the safety of our employees.

Last Update: 02/26/2025

Return Discrepancy Notice Form. Once complete, please submit the claim with all required back-up documentation by e-mail.

Last Update: 06/03/2021

The SKU Setup Guidelines are the necessary first steps that allow us to receive and sell products. All information pertaining to each item is captured at a single point before we are able to purchase anything for the first time.

Last Update: 07/01/2022

This procedure serves as a guide on how to file a claim in the event you choose to dispute a deduction taken by Best Buy Canada Ltd.

Last Update: 11/06/2024

This document serves as a guide on how to file a Dispute in the event you choose to dispute a deduction taken by Best Buy Canada Ltd.

Last Update: 06/03/2021