Best Buy’s standard policy requires written denial, including all supporting documentation, to Best Buy within ninety (90) days of the date of deduction (check date). Disputes must be made online using the AP Visibility portal.

This procedure serves as a guide on how to file a claim in the event you choose to dispute a deduction taken by Best Buy Canada Ltd. Best Buy Canada will undertake all reasonable efforts to ensure it takes only those bona fide deductions that it is permitted to take. For all deduction types, the vendor will issue and retain credits and will match those credits with Best Buy's Debit Note.

• Exhibit B - Warranty Service and Return Procedures
• Exhibit D - Vendor Claims Guidelines
• Appendix C - Missing Accessories Price List
   
• Warranty Service and Return Procedures Overview
• Recall and Consumer Compliance
• Product Discrepancy Notice Form