My Ads

Contents
My Ads
Sponsored Products
Ad Serving Logic
Automated Keywords
My Ads FAQs
What is a Sponsored Product Ad?
Where would I find Sponsored Products on Bestbuy.com?
What are some of the benefits of running a Sponsored Product campaign?
Will My Ads Self-Serve campaign participate in the same auction as all other buying paths (Managed-service, Self-Serve and via Criteo)?
Why would I choose a Self-Serve over a Managed Serve Sponsored Products execution?
How does this Self-Serve offer differ from what Criteo offers?
What happens if I don’t have enough SKUs to run?
How can I control my ads are shown?
What factors go into the decision for an ad to be served besides contextual relevance?
What are the benefits of running Sponsored Products?
What is the pricing model?
Is there a minimum number of products I need to have assorted before I can run Sponsored Product Ads? Is there a maximum number of SKUs I can include in a campaign?
When a product is updated on-site (product details or pricing), will the ad be updated?
Do I need to provide creative?
What happens if a SKU is sold out, will it still show up in sponsored products?
What happens if a SKU was sold out but returns back in stock?
What happens if a SKU is in pre-order?
How long does it take for ads to go live?
What forms of payment can I use for my ads?
How do I get started running ads?

My Ads FAQs

My Ads FAQs
Published Apr 25, 2025
What is a Sponsored Product Ad?

Sponsored Products (SP) are ads that serve on BestBuy.com, are bought on a cost-per-click (CPC) basis, and link to their product detail pages (PDP) on BestBuy.com. Sponsored products serve in contextually relevant places across the site, such as search and browse pages, global home page, product detail pages, cart/checkout, and the thank you page. These ads have a look and feel of products on BestBuy.com. 

Where would I find Sponsored Products on Bestbuy.com?

You can find Sponsored Products placements on a variety of pages on Bestbuy.com and the Bestbuy app, such as the home page, Search, Browse, and Product Details page. 

What are some of the benefits of running a Sponsored Product campaign?
  • Increase visibility = incremental sales 
  • Increase sales velocity 
  • Maintain search dominance 
  • Affect search results among in-market shoppers 
  • Highly effective with Return On Ad Spend (ROAS) 
  • SKU-level control, bidding, and reporting 
  • Pay for performance! Unless a customer clicks, there is no cost to the advertiser 
  • Short lead-time with no creative needed 
Will My Ads Self-Serve campaign participate in the same auction as all other buying paths (Managed-service, Self-Serve and via Criteo)?

Yes, Bestbuy has a unified first-price auction, so all campaigns are considered equal. 

The winner of the auction is determined by a combination of the SKUs:

  1. Relevancy to the ad placement (example: the algorithm would give a higher relevancy score to bottled water products on the term “water” than water shoes)
     
  2. Bid (the highest bid is more likely to win the placement)
     
  3. Input from our algorithm to show SKUs that are more likely to lead to a click (this relates back to relevancy also)
Why would I choose a Self-Serve over a Managed Serve Sponsored Products execution?

The Managed Service option is helpful for brands with limited resources or limited knowledge, but some brands have more sophisticated media buying teams and would like more control over campaign set-up and optimizations.

How does this Self-Serve offer differ from what Criteo offers?

While levels of support and service may differ between Bestbuy and Criteo, the platform itself is the same.

What happens if I don’t have enough SKUs to run?

The more SKUs you advertise, the larger coverage you will have across placements and the ability to make more SKU-level optimizations. 

The recommended minimum number of SKUs is 10 to allow for the algorithm to prioritize the best performers, with a max of 1 K. Ads will not render if a product is out of stock. 
 

How can I control my ads are shown?

Sponsored Products follow contextual and category boundaries to ensure that the ads appear in relevant locations (so that printers do not serve when a customer searches for a refrigerator). All ads are served contextually wherever they are deemed relevant. When setting up your campaigns, there will be an opportunity to increase bids for specific page types, but this does not guarantee the placement will be won.

What factors go into the decision for an ad to be served besides contextual relevance?

Sponsored Products run through an auction that leverages a back-end algorithm. The auction uses contextual relevance, CPC bids, the quality score, and Buy Box logic to determine which SKU to show in each placement. The algorithm will inform which SKU will most likely lead to a click or conversion. 

What are the benefits of running Sponsored Products?

Your ads will reach high-intent shoppers ready to purchase on BestBuy.com, increase traffic to your product detail pages, and drive shoppers down the purchase funnel. You can choose which products to promote to target active shoppers and see the direct sales impact on advertising funds with product-level attribution. With the Cost-per-click pricing model, you will only pay for ads when a customer clicks on your product.

What is the pricing model?

Sponsored products are based on a cost-per-click (CPC) pricing model. This means advertisers are only charged when a shopper clicks on the ad.

Is there a minimum number of products I need to have assorted before I can run Sponsored Product Ads? Is there a maximum number of SKUs I can include in a campaign?

The recommended minimum number of SKUs is 10, which allows the algorithm to prioritize the best performers. The more SKUs you advertise, the larger coverage you will have across placements. This allows a brand to be more competitive within its categories. The maximum number of SKUs is 1,000.

When a product is updated on-site (product details or pricing), will the ad be updated?

Sponsored Products mirror the information on the PDP, including price, so the ad is always correct.

Do I need to provide creative?

No, existing organic product imagery is leveraged to serve the sponsored ads. Adjustments cannot be made.

What happens if a SKU is sold out, will it still show up in sponsored products?

Sponsored Products should only show if the product is available to purchase online. With that said, the SKUs that show up in sponsored products are directly pulled from the Best Buy API, so if our API still shows that it is "in stock," it will show up in sponsored product ads.

What happens if a SKU was sold out but returns back in stock?

Similarly to the question above, once a SKU is back in stock in our API, it will begin showing up in Sponsored Products, again.

What happens if a SKU is in pre-order?

SKUs are still able to show up in sponsored product ads if they are "pre-order," because they are technically still orderable within our API.  A SKU will have the opportunity to serve sponsored product ads if there is the ability to make an online conversion on the SKU on BestBuy.com.

How long does it take for ads to go live?

Once the Sponsored Products campaign is set to go live, it only takes about an hour for ads to go live. 

What forms of payment can I use for my ads?

My Ads will accept: Visa, Mastercard, American Express, and Discover. We will also accept a Best Buy co-branded Visa card. The Best Buy Visa card will not earn any rewards and will not be eligible for financing plans.

Not Accepted: Trevi pay, Best Buy Consumer card (PLCC), Debit cards

How do I get started running ads?

As a marketplace partner, you will automatically receive an invite to My Ads in late July. Keep an eye on your email.