Currently, a credit card is the only accepted payment method in MyAds.

As a My Ads billing admin, you will be billed in two ways: 

1. Payment threshold: When your ad spend that hasn't been invoiced reaches a certain amount, you receive an invoice and your default card on file is automatically charged. 
2. Billing cycle: At the end of a set billing cycle, we'll send an invoice for any remaining unpaid spend and charge your card on file.

Invoices are generated either when an account reaches its billing threshold or according to the Best Buy fiscal calendar. Fiscal calendar invoices are typically issued on the first Sunday after the last day of the month, though in some cases they may be issued on the Sunday before month‑end, depending on calendar alignment.

Payment thresholds are specific limits that, when reached, trigger an invoice and a charge to your default card. These limits don’t affect your campaign budget. After a successful payment, your threshold may be raised, so you'll get invoices less often. If your payment fails, the threshold may be lowered.

Please note: Best Buy reserves the right to adjust or change the invoice threshold with or without prior notice.

Accounts with high ad spend may reach their thresholds quickly, resulting in more frequent invoices and charges. After a consistent payment history, your threshold may increase, reducing the number of invoices.

If your card payment fails, all your campaigns will be paused, and the billing admin will be notified to update the payment method. You can pay any outstanding balance through the billing management page. If partial payment is made, the remaining balance will still be due.

The billing address on your invoices is the one assigned to your account and used as the entity address across Best Buy Marketplace. Your credit card's billing address can be different from your account's billing address.

The billing admin can edit card information and is the primary manager and receiver of invoices. There’s only one billing admin assigned per account; admin users can view but not edit this information. An admin can adjust billing admin roles and permissions. All other users won’t have access to billing management.

If an invoice is unpaid for an extended period, Best Buy may use an agency or Mirakl account to collect payment. Any credit card chargeback or fraud will result in all account activities being paused until resolved. Fraudulent activity may result in account suspension.

You can dispute a charge within My Ads, and our support team will help you. Disputes don’t pause ad services unless requested by the billing admin.

Important: Please note that you aren’t guaranteed any specific ad results that result in a refund. Credit card chargebacks will pause all activities until resolved.

You can submit your tax exemption certificate through the billing management page or contact support for assistance.

All charges are processed in U.S. dollars (USD).

To view your previous invoices, sign in to My Ads and click the profile icon in the upper‑right corner. From the dropdown menu, select Billing. You’ll be taken to your Invoice History and Billing Details page, where you can access all past invoices.

On the Invoice History and Billing Details page, locate the invoice you need and click the Download link in the Actions column. Each invoice has its own download option, making it easy to save or review your records.
 

If your campaigns are paused due to a payment method failure, it means we were unable to process your recent payment. To resume your active ad campaigns, please update your credit card information as soon as possible. Once the payment is successfully processed, your campaigns will automatically restart, ensuring continued visibility and performance.

To settle a past-due balance, navigate to the My Ads platform and click the profile icon located in the upper-right corner. From the dropdown menu, select Billing. Within the Billing section, choose Pay Amount Due to complete your payment. (See image below for reference).