Manage Your Store and Orders
Explore step-by-step guides and resources to learn how to complete everyday tasks that keep your store up and running.
Once your store is up and running, use the articles below to efficiently manage orders, track shipments, and handle customer communication.
Learn how to quickly acknowledge new orders so you can begin processing and fulfilling customer requests without delay.
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Discover how to manage customer messages effectively, ensuring prompt responses and smooth communication throughout the order process.
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Understand how to handle order cancellations smoothly, keeping your customers satisfied and maintaining order accuracy.
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Once a new order is received, navigate to the order dashboard and select "Accept" to confirm receipt of the order.
After an order has been accepted, go to the order dashboard and click "Mark as Shipped", then follow the prompts to enter all mandatory information such as carrier and tracking number.
To manage cancellations, go to the order details and select the "Cancel Order" option, then follow the prompts to complete the process.