Support

Contents
Support
Get help with your account
Request a new brand
Get help with payment reconciliation
Submit product compliance documents or report a recall or safety concern
Get help with promoting products
Refurbished seller application
Refurbished program item request
Plan of action

Support

Support

We're here to help! You can browse the related articles or select the option that best matches your inquiry, and we'll get back to you promptly.

Get help with your account

Still need help?

For issues related to onboarding, product updates, promotional offers, account suspensions, and site experience issues.

Get account support
Request a new brand

Not seeing a product brand name in Mirakl?  Request a new brand be added.

  • This form is intended for smaller requests. If you require a large quantity of brands (100 or more), please coordinate with your account manager or use the 'Get account support' form above.
Request brand
Get help with payment reconciliation

Still need help?

For issues related to commission fees, return fees, and chargebacks.

Get payment support
Submit product compliance documents or report a recall or safety concern

Use this form to submit product compliance documents such as UL or test reports, or to report an issue related to a federal recall or safety concern.

Product Compliance and Safety
Get help with promoting products

Still need help?

For issues related to My Ads account management, campaign reporting, or technical support.

Get product promotion support
Refurbished seller application

For refurbished seller applications

Refurbished seller application
Refurbished program item request

For details on our Refurbished program please click here. If the refurbished item(s) you intend to sell do not already exist in our catalog, please fill out this form. 

Request refurbished item

Plan of action

If your store is suspended and requires a POA, you must fill out this form.

Plan of action