Read to Succeed

Contents
Overview
Product Data Standards
Promotional Offers using Discount Price
Experience the Power of Best Buy Ads
Best Practices: Communication With Customers

Tools to Help You Succeed

Tools to Help You Succeed

Explore step-by-step guides and resources that help make it easy for you to tackle common Marketplace issues.

Customer care tips

Learn how to effectively communicate with customers.Read full article.

Learn how to effectively communicate with customers. Read full article.

Marketplace Portal Guide

Learn how to efficiently navigate Marketplace Portal and manage your store.
Read full article

Resolving Incidents

Discover the different types of incidents and how to effectively resolve them.
Read full article

Review Data Standards

Learn about Best Buy’s product data requirements to enable enhanced customer experiences.
Read full article

Frequently asked questions
How often should I check messages?

You must reply to a customer's message within 1 business day, so it is crucial to check your messages every day. For a reminder of how to message a Best Buy customer, see Best Practices: Communication With Customers.

Where can I access orders and payments?

The Marketplace portal homepage displays your dashboard, which includes a preview of your payments, orders, incidents, and messages. Under "Orders", you can also view the full list of orders associated with your account.

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