10.0 Courier Door
10.0 Courier Door
10.0 Courier Door
UPS Ground and FedEx Ground are the only carriers approved to deliver parcel product
10.1 Delivery Method & Timing
- Best Buy will not accept delivery via cargo vans, moving vans, cars, or pickup trucks.
- Delivery driver is responsible for safely loading individual cartons onto rollers.
- Palletized product delivery is not allowed through the Courier Door receiving event.
- Technically, Courier Door delivery is a non-scheduled delivery event and therefore not scheduled through JDA Scheduling. Regardless, parcel carriers must arrive on-time to specified (AM) delivery timeslots or risk refusal.
- Note: There are additional requirements around Parcel labels. [Reference 3.6.3]
10.2 Courier Door Restriction Criteria
- Intended parcel shipments that do not fall within restriction criteria should be palletized and shipped via LTL capacity.
- Regardless of individual carrier policy, adherence to Best Buy’s Courier Door Restrictions is the vendor’s responsibility.
- To aid in calculating whether cartons exceed cubic volume criterion:
- If product is measured in INCHES; 8 cubic feet = ( Length x Width x Height ) ÷ 1728
- If product is measured in CENTIMETERS; 8 cubic feet = ( Length x Width x Height ) ÷ 28316.8466
10.2.1 Restriction Criterion: Case Pack Quantity
- As a reminder, Best Buy does not allow over-boxing of Master Pack cartons.
- When the Case Pack Quantity (CPQ) = 1, the shipped Master Pack represents the sellable carton.
- When shipped via parcel, the sellable unit is unnecessarily subjected to the following and thus restricted:
- Carton is sold to the end customer with the (inbound-to-BBY) carrier shipping label on the box.
- Carton is exposed and unprotected from elements that prevents the box from being clean and presentable.
- Carton is increasingly susceptible to product damage and pilferage.
10.2.2 Restriction Criterion: Restricted Subclass List
- Some products must not be shipped via parcel carrier: digital cameras (including DSLR), digital camcorders, TVs, lenses.
- This restrictive list was created to mitigate downstream negative outcomes such as concealed damage, receiving shortages, and poor tracking of individual units.
