7.0 Receive-Ready Appointments (Scheduling)

7.0 Receive-Ready Appointments (Scheduling)

• To view the JDA dock scheduling system training guide or the list of Best Buy’s Approved Drop Carriers, visit the JDA User Guide.
• A list of Best Buy’s Approved Drop Carriers can be found on the Partner Portal.

7.1 Scheduling & Inbound Policies

• Upon arrival at the Guard House, yard entry will only be granted if the driver is able to present the following:
  1. A unique and valid Schedule ID number.
     • Schedule/Load IDs cannot be used across multiple delivering trailers.
     • A trailer should only have one Schedule ID appointment per delivery location.
  2. Per Department of Homeland Security and C-TPAT guidelines
     • A valid government-issued commercial driver’s license.
     • Pertinent BOLs (or LTL Delivery Receipts).
  3. A BBY-compliant delivering trailer. [Reference 5.1]
• Additionally, turn-away/refusal can occur if:
  • Driver arrival and attempted check-in is outside the 60-minute window (from the appointment start time).
  • Delivering trailer has fallen and/or leaning product.
• Each inbounded Schedule ID must accurately contain:
  • All the Best Buy (Alpha) PO numbers contained on the individual delivery trailer.
  • An itemized carton count (by PO) - Not pallet count. Not individual piece counts.
  • Accurate Trailer Number (and BOL/PRO) associated with the actual delivering trailer.
• Any drops that occur on the day-of the delivery appointment, but after the scheduled appointment time, will be considered a late drop. At which point, if necessary, Best Buy can then reschedule as a “Carrier Missed Appointment”.
• Failure to meet any of these policies can result in either loss of drop or delivery privileges to Best Buy.

7.2 Timing of Scheduling Requests/Modifications

• At minimum, appointments must be completed one business day before the desired (ETA) delivery date.
• Best Buy does not schedule or reschedule same-day requested appointments.
• All requests submitted after 2:00 PM CST will be considered a next business day contact.
• Initial appointment and reschedule request should take place only when
  • The loaded ‘last-mile’ delivering trailer (to Best Buy) is complete, and
  • The delivering carrier has a firm ETA.
• Reschedules should be submitted (by 2PM CST) at least 1 business day prior to the most recent appointment date and time. Any reschedule made after this point will be recoded as a carrier missed appointment.

Failure to follow the Scheduling and Inbound Policies may result in Ship It Right vendor compliance deductions. For information about the Ship It Right program, visit the Ship It Right User Guide. Any questions specifically related to the Ship It Right (SIR) shipping compliance program must be directed to ShipItRight@bestbuy.com.

7.3 Step‐by‐Step Check List – Carrier request for JDA access

• Visit the JDA User Guide.
• Click on the “How to Get Access” link.
• Fill out the Carrier Portal Access Request Form and click “Submit” at the bottom of the form.
• Allow two corporate business days, during Inbound Scheduling business hours (8AM-4PM CST) to process requests.
• If you receive an error stating that SCAC already exists, email Scheduling@bestbuy.com with your SCAC and any email
  address that needs access to JDA Dock Scheduling Portal.

7.4 By Carrier – Initial Appointment Scheduling

• Do not schedule Premium Design Center POs in the JDA Scheduling Portal or via EDI. Review Premium Design Center DC
  expectations for how to schedule co-loaded trailers (Premium + BBY) or only-Premium deliveries. [Reference 9.2]

7.4.1 Drop‐Eligible Carriers

• For BBY Collect Truckload tendered loads, a Schedule ID will be provided by Best Buy based on the Load Tender information. For these shipments, carriers are not allowed to create (or arrive under) any other Schedule IDs other than the Schedule IDs provided. The carrier is responsible for managing exceptions to the Schedule ID, via the JDA Dock Scheduling Portal. [Reference 7.6]
• All other initial appointment requests from drop-eligible carriers should be made via EDI and must include the corresponding (drop) trailer number within the EDI request.
• By default, all (initial) appointments are scheduled to expect a drop trailer arrival. This includes any JDA-Schedule requests where the sign-in SCAC is defined as “Drop-Eligible.
• For Drop-Eligible, “Live-Unload” requests are exceptions. [Reference 7.6.1]

7.4.2 Live Carriers

• Initial appointment requests are submitted through the JDA Dock Scheduling Portal.
• A compliant JDA Scheduling request will contain the following attributes:
  • Carrier Tracking PRO number (if applicable)
  • Trailer Number
  • Shipper BOL number(s)
  • All delivering Best Buy PO numbers
  • By PO, itemized Carton Count
  • Submitter Contact Name
  • Submitter Contact Email Address
  • Best Buy Delivery Location Number
• After approximately 15 minutes, successful appointments are visible on the Dock Commitments screen within JDA.

7.5 Schedule Summary

• As a courtesy, all carriers will receive (point-in-time) SCAC-specific summaries.
• Batched and emailed 3 times daily. Receipt is estimated around 9am, Noon, and 3pm CST.
• Summaries include appointments scheduled for today or in the future.
• To request additions to SCAC-specific distribution lists, carriers must send an email request to Scheduling@bestbuy.com.

7.6 Managing Exceptions

• It is the delivering carrier’s responsibility to make sure that all scheduled appointments are accurate.
• Best Buy encourages that initial appointments be submitted complete on first pass, and without need of modification. Any modification to the Schedule ID restates delivery expectations, which will cause JDA to systematically trigger reoptimization. When this occurs, appointments may change the appointed time and possibly the date.

7.6.1 Live‐Unload Requests – Drop‐Eligible

• For carrier SCACs designated as drop-eligible, all deliveries will be assumed as drop trailer arrivals. Any request for a live-unload appointment is an exception, processed as a reschedule event. This request must be made via JDA.

7.6.2 Reschedule Appointments

• Carrier must submit all reschedule requests via JDA.
• Compliant reschedules must be completed at least 1 business day prior to the previously appointed date and time.
• Regardless of carrier-populated change reason codes, if the reschedule is not completed at least 1 business day prior to the previously appointed date and time, then the reschedule reason will be coded as a “Carrier Missed Appointment”.

7.6.3 PO Additions/Deletions

• PO additions/deletions should not be a regular occurrence, Appointments should only be requested when the load is built and the carrier knows exactly what is on the delivering trailer.
• Carriers must submit all PO additions/deletions via JDA on the Modify Delivery screen.

7.6.4 Cancellation of Appointment

• Any appointments that will not be used must be cancelled via JDA, using Appt Management - Cancel Appointment option.
• Frequency of no show or missed appointments can result in either loss of drop or delivery privileges to Best Buy.