These Warranty Service and Returns Procedures help to ensure our customers are satisfied with their purchases. The provisions of these procedures demonstrate commitment from both of our companies to provide customers with a defect-free product that performs to the Customers' expectations.

RTV deduction dispute process - Allows Canada vendors to dispute RTV deductions through a detailed grid on AP Visibility, view the dispute status, review the grid they submitted if needed, and receive detailed reporting of anything that was denied payback. Moving to this process with Canada RTV deductions has created a consistent process for both the US and Canada from beginning to end for both the vendor and Best Buy. If you have questions regarding this new process, please email Return Disputes.

• Exhibit B - Warranty Service and Return Procedures
• Exhibit D - Vendor Claims Guidelines
• Appendix C - Missing Accessories Price List
   
• Vendor Claims Guidelines Overview
• Recall and Consumer Compliance
• Product Discrepancy Notice Form