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Vendor Direct Fulfillment Onboarding Process - Canada

Published 12/12/2018, 08:23 PM
Last Update 05/24/2024, 07:39 PM
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Congratulations on becoming a valued partner in the Best Buy Canada “Vendor Direct” program. Welcome to an exciting sales opportunity!

This page is intended to help you move from a potential VDF supplier to an active supplier. As an active vendor with Best Buy Canada's Vendor Direct program, you will find important information and tutorials needed for the onboarding process

ONBOARDING PROCESS SUMMARY

  • Rithum (formerly CommerceHub: Is the company who facilitates the EDI communications between the vendor and BBYC. Vendor is responsible for updating Rithum database with shipment information, as well as inventory levels, on a daily basis.
  • Shipping: Shipping is conducted by 3 preferred courier companies (Canada Post/Purolator/UPS), depending on the type of product you carry. All orders ship on Best Buy’s master account for each of the respective carriers.
  • Accounting: Best Buy offers our vendor partners an accounting portal called “AP Visibility” free of charge. This is the only available method for viewing account details and filing claims.
  • SKU Setups: Best Buy requires all information to be submitted via Excel. This allows you to submit batches of 50 SKUs at a time. It is imperative that we obtain high resolution images of products (a BBYC photography studio can be utilized when necessary).

ONBOARDING TIMELINE

Step 1 - Signed Contract

The onboarding process starts once hard copies of signed Agreement/Addendum are received by Category Leader and the completed Welcome Package is provided to Vendor Onboarding Coordinator.

Step 2 - SKU Setup

Please review the SKUP Setup page before moving on to step 3.

Step 3 - Setup with Rithum (formerly CommerceHub)

As a Best Buy Canada vendor partner, you will integrate with Rithum. Rithum facilitates order information and inventory updates to our website.

There are two different connection types with Rithum – Browser (manual) and Integrated (automated). Once the onboarding process begins, Rithum's team will reach out to you to review connection details and start the setup process.

Step 4 - Setup with Courier Company

We will help you get set up with the correct courier (depending on the dimensions/weight of the product you will carry). All orders will be shipped on Best Buy's account. (No extra charge for Vendors.)

Weight/Dimension limitations depend on each courier. See details below. 

Canada Post:

  • Max Weight: 66 lbs (30 kg)
  • Max Length: 78 in (200 cm)
  • Max Girth: 118 in (300 cm)

Purolator/UPS:

  • Max Weight: 150 lbs (68 kg)
  • Max Length: 107 in (274 cm)
  • Max Girth: 165 in (419 cm)

Step 5 - Vendor tests with Rithum to confirm connection

Step 6 - Inventory Upload

When a SKU has been set up in our system, you will be asked to upload inventory in Rithum (formerly CommerceHub). As mentioned in Step 3 above, as a Best Buy Canada vendor partner, you will integrate with Rithum. Rithum facilitates order information and inventory updates to our website. When a SKU has been set up in our system, you will receive a notification asking you to upload inventory in Rithum's OrderStream.

Are you a Browser Vendor? Do you have any questions about how to upload inventory? Review the "Inventory Upload Tutorial - Browser Vendors" below, as it helps with the process from start to finish.

For Integrated Vendors, please use the "Inventory Upload Tutorial - Integrated Vendors."

For questions regarding Rithum, please contact customersupport@rithum.com.

Step 7 - Shipping and Order Processing

After inventory is uploaded, we will place a test order to make sure each vendor is shipping their products as per the requirements established in the Shipping Guidelines.

In order to get your products to customers, you will need Rithum to receive and transmit EDI (PO’s, invoice, inventory), as well as a courier company to physically ship the product.

We will help you get set up with the correct courier (depending on the dimensions/weight of the product you will carry.)

For inquiries about Canada Post, please contact EST Help: (800) 277-4799 / Supplies and Services: (866) 757-5480

WGVDF - stands for "White Good Vendor Fulfilled."

  1. Best Buy Canada Ltd. will connect your team with Rithum (formerly CommerceHub), who will assist in the integration of inventory and other information using either a manual browser setup or an integrated connection.
  2. Your accounts team will work together with Best Buy Canada Ltd. to set up SKUs and enable access to your brand's full assortment.
  3. Best Buy Canada Ltd. will manage the final route for the customer delivery. It is the vendor's responsibility to set up their own carrier network to deliver the product to one of the three Best Buy Canada Ltd.'s warehouses as designated on the purchase order. Our home delivery network will complete the final mile.

Accounting and Invoices - details can be found in the Welcome Package

Step 8 - Accounting

Please review the Finance & Accounting Onboarding information for more information.

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