How to Manage Order Cancellations
When an order is cancelled, the appropriate actions to handle the cancellation depend on the status of the order. The following outlines the necessary steps based on the specific order status. Order rejections and cancellations may negatively impact your quality metrics.
| Order Status | Action Required to Cancel the Order |
|---|---|
| Pending Acceptance | If you haven't accepted the order, Reject the order. Note: If the order has multiple units, you can click into the order to reject part of the order. Rejecting from the All Orders page will reject the full order. |
| Awaiting Shipment |
Click the Cancel button in the top-right corner of the order, then select Full Cancellation. Select the correct cancellation reason from the dropdown menu and click Confirm at the bottom of the pop-up window to initiate the cancellation process. Partial cancels are not supported by Best Buy. You must cancel the entire order. If you need to issue a partial refund, you must mark the item as shipped first. Once the order status is shipped, you will have the option to issue a full or partial refund. |
If you mistakenly mark an order as shipped and later discover you’re unable to complete the order, you must promptly issue a refund.