Manage Store

Contents
Overview
How to Acknowledge New Orders
Acknowledge all items in an order
Acknowledge individual items in an order
Order Acknowledgement & Fulfillment Expectations
Provide Tracking Information
Ship and Deliver Large Items
Resolve Incidents
How to Manage Messages
How to Manage Order Cancellations

How to Acknowledge New Orders

How to Acknowledge New Orders
Published Mar 12, 2025

In this article:

  • Acknowledge all items in an order
  • Acknowledge individual items in an order
Acknowledge all items in an order
  1. Within the dashboard, under the Orders column, locate orders awaiting shipment and click View.


     
    • Alternatively, you can click on Orders from the navigation bar.


       
    • Within the top bar of the order page, select Pending Acceptance from the filter options.


       
  2. Review the line items of each order and determine if you will accept or reject the order.
     
  3. Click  on the left side of the order(s) that you wish to action and choose Accept or Reject from the drop-down list. You can accept multiple orders in this view by check-boxing multiple orders.


     
  4. Click Accept within the popup window to confirm your action.
Acknowledge individual items in an order

This method applies if you need to accept select lines in an order and reject others.

  1. Click on the Order Number to get to the order details page.


     
  2. Review each line item for price, quantity, and correct shipping charges. You may Reject all items or use the to Accept part of the order. For the remaining item(s), click Reject.

Note: Sellers are not allowed to accept backorders. If your store has no physical stock on hand, you must reject the order and update your inventory to zero immediately.