Packaging

• Packaging must be sufficient for the entire delivery – from warehouse to customer.  
• Items must not be exposed for damages to occur.
• If an item cannot fit into a box, protective material must be wrapped around the item to prevent it from being dirtied or damaged during transportation.
• If the product contains glass or any fragile pieces, additional packaging must be provided, and packaging clearly marked fragile.

Shipping Label

• No additional shipping labels should be located on the package(s). Only the shipping label that is meant for the customer should be on the package(s).
• If you are a distributor that has product shipped to your warehouse, these labels need to be removed.
• If you are a manufacturer that has product shipped from one warehouse to another, these labels also need to be removed.

Service Level

All orders should be prepared for shipment within 1-2 business days after receiving the orders. Delivery times should be comparable to other delivery services in the area. Please ensure you account for the scheduling process between the carrier  and customer when setting your Delivery times by Zone. This ensures accurate lead time estimates are presented to customers during the shopping experience.
 

Once the order is in Awaiting Shipment status, your store can enter tracking information.

1. On the order page, click on Add tracking information.
   
   
2. An Add tracking information popup will appear.
   
   
3. Select your carrier from the dropdown menu. Be sure to select the correct carrier in the platform to avoid any negative impact on your Tracked Order Rate KPI.
4. Enter the Tracking number. 
5. Select Mark this shipment as shipped and click Add.
6. The order status will change from Awaiting Shipment to Shipped.
7. The customer will receive an automated shipping notification email with tracking details. Please note once the order is in Shipped status, any changes to the tracking information will not be sent to the customer.