Customer satisfaction is important on Best Buy Marketplace. Expectations for order acknowledgment and fulfillment include the following:

• Accept/Reject all new orders within 24 hours.
   
• Shipping Standard/Ground Orders? You must ship these orders before the end of the day after order receipt.
   
• Shipping Next Day or Two Day Orders? You must ship these orders the same day of order receipt.
   
  • Best Buy’s default lead time to ship is one day, meaning the item will ship the next day. As a seller, you can adjust this to zero if you plan to ship same day in Mirakl by going to Settings > Shipping > Shipping Options and updating the Days value.
    
    
    
    
     
• Before confirming a shipment, it's mandatory to Add tracking information and check the box Mark this shipment as shipped. Once the shipment is confirmed, the system will automatically send the customer a shipping confirmation email.
   
  • Updating the tracking information after confirming the shipment will not process or generate a notification to the customer. If this happens, you should message the customer to share the accurate tracking number.
     
• Do not include packing slips or any other inserts when packing outgoing orders.
   
• Orders can be fulfilled by a third-party fulfillment service, but only with unbranded boxes and packaging.
   
• If consecutive orders are automatically rejected, your store may be suspended.
   
• If orders aren't accepted and/or not shipped on time, the order may be cancelled by Best Buy.
   
• If you accept an order and later discover an inventory-level discrepancy, you should promptly issue a refund.

Please note: Best Buy has item quantity limits in place. You should expect a maximum of five units per item per order for customers and 15 units per item for businesses. If you have any concerns with these limits, please contact your Account Manager or our support team.