Provide Tracking Information

Manage Store

Published Mar 12, 2025

Before confirming a shipment, enter the correct tracking details. Once confirmed, our system will automatically notify the customer with their tracking number. Failure to provide or enter an accurate tracking number from an approved carrier may lead to customer dissatisfaction, potential incidents, and may impact your account standing.

Note: Best Buy does not permit in-store order pickups, backorders, or pre-orders. Your store can only ship from US-based warehouse locations. If the product's shipping location originates outside the US, your store may receive an immediate suspension.

In this article:

Enter tracking information for a single order
Enter tracking information for multiple orders
Important notes about tracking information

Enter Tracking Information for a Single Order

To enter tracking information and confirm your shipment for a single order, follow these step-by-step instructions:

Log in to the Marketplace portal and navigate to Orders, or, from the Dashboard, click View for orders awaiting shipment on the left-hand side of the page.
Under Orders, use the menu at the top to filter to Awaiting shipment.
Click on the order you wish to ship.
On the Order Page, click Add tracking information.
A popup will appear to enter tracking details.
- Select a carrier from the dropdown list and enter the tracking number in the corresponding fields.
- Orders must be shipped by one of the carriers listed, and you must select the corresponding carrier in the platform to avoid any negative impact on your Tracked Order Rate.
Check the box labeled Mark this shipment as shipped, then click Add to save your tracking information. The order will be updated from awaiting shipment to shipped.

Enter Tracking Information for Multiple Orders

To enter tracking information and confirm your shipment for multiple orders, follow these step-by-step instructions:

Log in to the Marketplace portal and navigate to Orders. You can do so through the Dashboard or the menu on the left-hand side of the page.
Under Orders, select View beside orders awaiting shipment.
Locate Awaiting shipment in the filter bar at the top of the page.
On the Order Page, download the order numbers by selecting Export. Within the dropdown menu, select Orders. Choose a file format for download.
After shipping your orders, select Import Shipment Confirmation File.
Download the Excel template to upload tracking numbers for multiple orders by selecting the icon below the Help section.
Enter required tracking details:
- Order number
- Carrier code (select from drop-down list)
- Tracking number
Upload the completed CSV file to the "File import" page.
Click on the Import button to save.

Important Notes About Tracking Information

The Best Buy Marketplace Platform allows only one tracking number entry per item.
An item is considered shipped once the tracking number is saved.
Only confirm the shipment if tracking information is available. If no tracking information is available in the system, the customer will get an error when attempting to click on their tracking information.
If you enter the tracking number incorrectly, the customer will receive the incorrect information in their shipment confirmation notification email and will be unable to track the shipment.
- Updating the tracking information after confirming the shipment will not process nor generate a notification to the customer.
If you accept an order and later discover an inventory level discrepancy, you should promptly issue a refund.
Orders with multiple units or large products, such as furniture and exercise equipment, may require multiple tracking numbers. If you need to ship an order in multiple boxes, be aware of the following:
- If multi-piece shipments are delivered at different times, the customer may reach out via messaging or open an incident.
- You must respond to all messages and incidents within one business day.
- If the customer messaged you with a different product or order inquiry before the shipment occurred, you can proactively share any additional tracking numbers.
- For United States Postal Service & UPS only: You can enter a comma (without spaces) between the tracking numbers to generate one tracking URL for the customer:
  - Select Carrier: United States Postal Service
  - Tracking Number: 926xxxxxxxxxxxxx269,926 xxxxxxxxxxxxx086
  - Tracking URL will auto generate: XXX
  - Check box Mark this shipment as shipped
  - Click Add
  - Select Carrier: UPS
  - Tracking Number: 1Z1xxxxxxxxxxx77,1Z1 xxxxxxxxxxx43
  - Tracking URL will auto generate: XXX
  - Check box Mark this shipment as shipped
  - Click Add