All returns within policy are automatically accepted by Best Buy. Any costs associated with product return and shipping will be offset or deducted from your account. You can see all open returns within Mirakl at Orders > Returns > In progress.

 
 

You’ll see the return status, reason and method on this dashboard. The return tracking number will be populated once it’s available. Once an item is received back at your location, you must mark the return as Received and determine whether the return is compliant or not. The return status will move to Closed only once the item is marked as Received.

Marking a return as Received and compliant doesn’t automatically issue the refund for mail-in returns. You have to promptly issue a refund.

If the return method was in-store, a refund was already issued by Best Buy. Use the Refunds section at the bottom of the order page to confirm the refund amount.
 

Important notes

Here are some key details to remember when responding to customer inquiries and processing returns.

• If a customer reaches out to you via messaging to start a return, direct them to their Best Buy order history to initiate the return process.
• Never add a return label in Mirakl, as Best Buy will generate return labels on your behalf.
• For Best Buy to generate a label, you can’t issue a refund (or partial refund) until Best Buy starts the return process.
• All refunds issued by Best Buy will include a refund of forward shipping charges, if applicable.

Depending on whether a label was generated for a return by mail or if a return was made in-store, different steps may be required to close out the return. There are other exceptions for large items, multi-box returns and return-less refunds.

Returns by mail

• For online returns, customers will initiate the return through their order history on bestbuy.com. Best Buy will provide a prepaid return label to ship the product directly back to your return address on file in Mirakl. A link to the return tracking information will populate in the order screen once available.
• Once the product is returned to you, you must accept or reject the return and process any applicable refunds within 48 hours. If your return processing time exceeds this, Best Buy may step in and initiate the refund.
• Once the product is received back to your location, mark the product as “Received.”
• Inspect the product and determine if the return is Compliant or Non-Compliant
  • Non-Compliance Reasons:
    • Damaged product
    • Missing item
    • Product Returned after the return window
    • Wrong Product
    • Other
  • There are different steps depending on whether the return is Compliant or Non-Compliant.
     

    Compliant Returns	Non-Compliant Returns
    Click Check Compliance Select Compliant Click Save	Click Check Compliance Select Non-Compliant Select non-compliant reasons from the dropdown list Click Save

     
    
     
  • Refund the return
    • Compliant Returns: Sellers must issue a full refund
    • Non-Compliant Returns: Sellers can issue a full, partial or no refund
       

      Full Refund

      Partial Refund

      Click REFUND in the top right corner of the screen Select FULL REFUND Select refund reason Refund for Return Click Confirm Click Mark as Closed

      Click REFUND in the top right corner of the screen Select Refund part of the order Select Refund Reason from dropdown 8. Input quantity Fill in Amount to Refund Click Refund Order Click Confirm Click Mark as Closed If no refund is given, Seller is responsible for returning the product to the customer. Seller generates a return shipping label for the product Seller messages the customer with the rejection reason and tracking number for the product. Click Mark as Closed

      
       
  • If no refund is given, seller is responsible for returning the product to the customer. Seller must generate a return shipping label for the product and then message the customer with the rejection reason and tracking number. Then click on “Mark as Closed.”

Returns in-store

Customers can bring most products back to any Best Buy store for an in-store return. A Best Buy store employee will process the refund immediately upon confirmation that the product appears complete. Best Buy will ship all products returned in-store to your return address. A link to the return tracking information will populate in the order screen once available.

• Once the return is received back to your location, promptly inspect the product and mark the product as Received.
• Mark the return as Compliant or Non-Compliant. If you choose Non-Compliant, select the non-compliance reason and add a comment, then click confirm.
  • Non-Compliance Reasons:
    • Damaged product
    • Missing item
    • Product Returned after the return window
    • Wrong Product
    • Other
• If you disagree with Best Buy’s decision to accept the return, you may dispute it through the Seller Hub Payment Reconciliation Form within 90 days of receipt. When submitting form, select Dispute a Return within the topics section.
  • Payment Reconciliation - Partner Portal

Large items and multi-box returns

Handling returns for large, bulky, or multi-box items will require a different process than standard product returns.

• If a customer needs to return a large, bulky, heavy, or other non-standard item that was shipped in multiple packages or via a less than truckload (LTL) service, you as the seller must coordinate the return directly with the customer and a return logistics carrier.
• Large items cannot be returned in store, nor can a Best Buy shipping label be used.
• Share all necessary return pickup details with the customer via messaging.
• Items that are shipped in multiple boxes also require direct coordination with the customer. Best Buy is only able to print one shipping label per item. If multiple return shipping labels are required for a product return, you must provide the customer with labels through messages.
• Once the return is received, you must promptly issue a refund.

Return-less refunds

If you do not require the physical item back but would like to issue a refund, you must manage these returns through messaging with the customer. Do not instruct the customer to bring it to a store as Best Buy is unable to discard products on your behalf in stores.

• Mark Return as Received
  
   
  
   
• Mark Return as Compliant
  
   
  
   
• Mark Return as Non-Compliant
  
   
  
   
• Process the Refund
  
   
  
   
• Full Refund
  
   

Customers can initiate a return by navigating to their order history and selecting 'Start a Return'.

The customer will be asked to select their reason for return and disclose if the product has been opened or is unopened.

Customers are given options to return by mail or in-store. If they choose to ship their return, Best Buy will generate a return label to print.
 

Please note: Please note, once the return period has ended, the customer will no longer be able to start a return. Customers may still contact your store post-purchase, and an incident will be opened. Example: