Customers may request a return for eligible products within the 15-day return window. Your store must offer all return methods that Best Buy supports.  This includes In-Store, By Mail and Customer Address Pickup.   

To manage returns, navigate to:

Orders > Returns > In Progress.

Review this dashboard daily to monitor return requests, statuses, return reasons, and required actions.


 

Before You Begin
 

Return Shipping Costs: Any costs associated with return shipping will be offset or deducted from your account and will appear as Manual Invoices within Mirakl.
 

To view these charges in Mirakl, navigate to:

Account > Transactions

Search using the Order ID.
 

Important Return Guidelines:

• Customers must initiate returns through their Best Buy order history.
• Do not create or attach return labels in Mirakl. Best Buy generates labels when applicable.
• Do not issue refunds before Best Buy initiates the return process.
• All refunds processed by Best Buy include applicable forward shipping reimbursements.
• Mirakl does not support exchanges or replacement orders. If a replacement is needed, coordinate the return first and instruct the customer to place a new order.
• Ensure your return address in Mirakl is accurate and up to date.

The actions required depend on the return method.
 

Identifying the Return Type at Receiving

Review the DEPT field on the return label to determine the return method.

MPIR = Marketplace In-Store Return

MPOR = Marketplace Online Return
 

Important: If a customer initially selects By-Mail but ultimately returns the item in-store, the return method will not update. Before issuing a refund, confirm whether a refund has already been processed. If a refund already exists, process the return as an In-Store return.

How It Works

Customers may return eligible Marketplace products to a Best Buy store.

When the return is accepted:

1. Best Buy processes the customer's refund.
2. Best Buy ships the returned product to your return address.
3. Tracking information becomes available on the order.
    

Required Seller Action

When the product arrives:

1. Mark the item as Received.
2. The return will automatically close.

Important Notes

• Do not contact the customer regarding these returns. Best Buy has already accepted the return.
• In-store returns cannot be marked as Compliant or Non-Compliant.
• If you disagree with Best Buy's return decision, you may submit a Return Dispute.

How It Works

Customers initiate the return through their Best Buy order history.

Best Buy provides the customer with a prepaid shipping label, and the item is shipped directly back to the seller for processing.

Once available, return tracking information will appear on the order details page.

Processing Requirements

You must process the return within 48 business hours of receiving the item.

Failure to do so may result in Best Buy processing the refund on your behalf.

Large-item returns require a different process than standard parcel returns.

Examples include:

• LTL shipments
• Oversized items
• Heavy products
• Multi-box shipments
   

Seller Responsibilities

• Monitor dashboard daily for Customer Address Pick-Up returns initiated by customers.
• Promptly begin coordinating the return directly with the customer and a return logistics carrier.
• Provide pickup instructions and return details through Mirakl messaging.
• Provide any additional return labels required for multi-box shipments.
• Once the return has been received, process the return within 48 hours.

Step 1: Receive the Return
 

 


Step 2: Inspect the Product and Mark the Compliance
 

To Process a Compliant Return

 

Use this option when the item meets the requirements of the Best Buy Marketplace Return Policy.

1. Select Check Compliance
2. Select Compliant
3. Click Save
4. Mark the return as Closed

Important: Marking a return as Compliant automatically issues a full refund to the customer.
 

To Process a Non-Compliant Return

 


Use this option when the item does not meet the requirements of the Best Buy Marketplace Return Policy.

1. Select Check Compliance
2. Select Non-Compliant
3. Select the appropriate non-compliance reason
4. Click Save
5. Mark the return as Closed
    

Additional Requirements

If no refund is issued:

1. Generate a return shipping label.
2. Return the product to the customer.
3. Send the customer a Mirakl message explaining:
   • The reason for rejection
   • Return tracking information

Returns should not be denied when the customer reports any of the following:

• Product was never received
• Product was damaged during shipment
• Product does not match the listing description
• Customer received the wrong item
• Product is defective

Seller return policies must align with the Best Buy Marketplace Return Policy.