Best Buy Returns’ System Change to FSM - FAQs

Download Letter from the Best Buy Canada Product Returns Team

What is changing?
We are migrating our return product disposition and shipping activities from SMARTS to IFS to accommodate our growing business needs.

How will this impact me?
Most impacts will be to our internal product return and logistics teams; however, we do want to acknowledge the following process changes, which may affect some of our partners.

• Best Buy will no longer be able to arrange shipments of product under a single vendor code to multiple locations. Where more than one return location is required (i.e., based on region), Vendors will need to assume responsibility for all shipping costs, including coordinating carrier pickup, providing custom invoices (if necessary), and supplying bill of lading/shipping label(s) to the Best Buy logistics team.
• All vendor programs, regardless of return program type, will require a return address in case of a recall. Certain vendors have or will be contacted to provide an address for returns (which may be outside of Canada). Please provide this information as quickly as possible. We thank you for your cooperation and prompt attention to these requests.
• Shipping requests sent by Best Buy’s logistics team will look different. Our new system will generate a single file containing the BOL Reference Number (currently included in the email body) and the packing list, which will be appended to our request email, which will continue being sent from the existing Best Buy associates. 
  Product returns will be originating from 2 new Site IDs.
   

  Location	Site ID (OLD)	Site ID (NEW)
  West – Langley, BC	2009	2019
  East – Brampton, ON	2010	2020

   



 
• Moving into the final phase of the migration, we will be asking vendors to ensure they are resolving returns quickly as we purge inventory from the old system.

When is this happening?
We will be starting our transition towards the end of July (any change in the dates will be communicated accordingly).

Will my contacts change?
No. Our teams, and your current return approvals, shipping, and return dispute contacts will remain the same.

What action is needed for this change?
Certain vendors may be contacted to renew or update vendor program documents, based on the program’s age or our need to update address or contact information. We ask those who are contacted to return updated information as quickly as possible to ensure there are no disruptions with returns.

What’s next?
Stay tuned for further communication.

What should I do to update my contact information?
Designated contacts will be provided with our request for updated information.

What should I do if I have questions or comments?
If you have further comments or questions, please email rtvliaison@bestbuy.com.
 

Download Letter from the Best Buy Canada Product Returns Team.