Best Buy is expanding Geek Squad Protection (GSP) to eligible Marketplace products. GSP provides customers with additional protection should their product encounter issues due to hardware failures, normal wear and tear or accidental damage.

Geek Squad Protection on Marketplace items can be purchased as an additional option by customers online and paid My Best Buy Total Members automatically receive Best Buy Protection (BBP) as a Member benefit.

Q: Which products are eligible?
A: Eligible new and refurbished products may qualify based on category eligibility rules. Marketplace Apple products are currently excluded from AppleCare+ coverage.

Q: Who handles protection plan claims?
A: Best Buy manages Geek Squad Protection (GSP) claims and fulfillment. Sellers remain responsible for claims and customer support related to the manufacturer warranty on their products.

Q: Do sellers need to do anything?
A: No. Protection plans will automatically be available for customers to purchase on eligible products (My Best Buy Total members will receive BBP automatically).

Q: Will I know which products are eligible?
A: Sellers will not have visibility into GSP eligibility.

Q: Can customers add GSP after purchase?
A: No. Customers cannot currently purchase GSP after purchasing a Marketplace item.

Q: Will I know when a customer purchases GSP?
A: Sellers will not receive visibility into protection plan purchases.

Q: Does GSP pricing change when my product is on sale?
A: Yes, protection plan pricing follows the current selling price. Mobile phone protection plans are based on the regular price of the phone.

Q: What should I do if a customer contacts me about GSP?
A: Direct them to Best Buy Customer Care. For manufacturer warranty questions or claims, continue to provide support directly to the customer.

Q: Will claims affect my seller metrics?
A: No. Claims are handled separately from seller performance metrics.

Q: Will GSP claims create activity in Mirakl?
A: No. Sellers are not expected to participate in claim processing.