This document provides Canada vendor systems and contacts. Please download for future reference.

Best Buy Invoice and Claims Inquiry Portal URL: https://portals.qlogitek.com/bestbuyportal/Login.aspx

Support: CASupplierInquiry@bestbuycanada.ca

For Inquiries NOT about accounting or shipments: PartnerSupport@bestbuycanada.ca

Emails to the general Canadian Supplier Inquiry inbox will be respond to within 2 business days. There may be delays for those emails that are escalated or needs additional research.

If you have questions regarding the following, please email the supporting team.

General Inquiries

• Inquiries NOT about accounting or shipments: PartnerSupport@bestbuycanada.ca
• Consignment Inquiry (Canada consignment): canadaconsignment@bestbuycanada.ca 
  • Best Buy Canada Consignment Standards
• Post Audit Inquiry: PostAudit@bestbuy.com
• Log and VF Deduction Copies or Questions: Vendor.Support-Acct@bestbuy.com
• Inquiry on Registration Numbers PST/GST/HST/QST: Ctax@bestbuycanada.ca
• Questions with Scheduling Shipments, Delivery Appointments or Cancellation: Supplychainoperations@bestbuycanada.ca
• Inquiry regarding Convera or check remits: Vendormanagement@convera.com
• RA Reports should be sent to: RTVLiaison@Bestbuycanada.ca
• Non Merchandise Invoice, Payment or Questions: APCustomerServiceCanada@bestbuy.com
• Vendor Account Hold: ChequeInquiry@Bestbuycanada.ca
• Vendor account address change, name change or contact changes: Vendorsetup_Programs@Bestbuycanada.ca
• Debit Balance Inquiry (Canada): DebitBalance@bestbuycanada.ca
• Cash Discount Inquiry: ChequeInquiry@Bestbuycanada.ca
• Rejected EDI Invoices: EDIReject@bestbuycanada.ca