Best Buy Proof of Delivery (POD) documents include Bills of Lading (BOLs) and Delivery Receipts (DRs) that are signed and stamped at the receiving warehouse. These POD documents will be made available to the carrier.

In cases of shortage, damage, or suspected pilferage, the following steps should be followed:

1. For carrier: Reach out to the vendor to confirm whether the load was shipped in full. Then present POD documents to the vendor as needed.
2. For vendor: Confirm whether the load was shipped in full. Then reach out to your carrier for the POD documents as needed.
3. If the vendor confirms that the load was shipped in full and the POD cannot be found, or if there is suspicion that it was altered, then send the POD research request to Dist_Ops_Support@bestbuy.com so that this can be investigated with the location. (Do not contact the warehouse directly.)
   • With your POD research request, please include: Schedule/Load ID, PO number(s), Best Buy delivery destination location, and appointment date.

Requests will take a minimum of 3 business days. Best Buy may deny the request if there is a large quantity of PODs requested, as this requires many resources to track down the documents.