Best Buy Drop Carriers

Becoming a contracted drop carrier allows the driver to drop their trailers in Best Buy’s Distribution Center (DC) yards. The drivers can then move to their next appointment which frees up capacity.

The facilities will work on the trailers within 72 hours of the scheduled start time but may work trailers early based on their staffing and workload.

Carriers are required to pick up empty trailers from the DC location upon receiving notification from the facility. Guidelines for timing are found below and based on operating hours at the DC location:

  • Delivery Distribution Center (DDC): 24 hours
  • Regional Distribution Center (RDC): 72 hours

We reserve the right to implement Drop and Hook (1:1) trailer swaps at any time.

Program Overview and Requirements

Drop carriers are contracted and all initial appointment requests for the carrier SCACs are assumed and scheduled as drop trailer deliveries. An exception process is in place if the appointment needs to be live-offloaded.

Best Buy’s Transportation teams require that, at a minimum, our drop carrier partners have an interchange agreement with one of our dedicated providers at the desired delivering DC location.

To view additional information on the drop program process at the DC locations, reference the Inbound Shipping Guides:

DDC Inbound Shipping Guide

RDC Inbound Shipping Guide

To view the JDA Dock Scheduling training guide or view the list of Best Buy’s current approved Drop Carriers, reference the Carrier Dock Scheduling page.

For all current approved drop carrier inquiries, contact the Carrier Performance Team.

Payment Requirements for Drop Contracted Carriers

Applicable for LTL and TL non-preferred carriers. Payment may differ between DC locations.

Payment should be made to Best Buy monthly, received within 15 days after the end of the month. Checks can be mailed to:
Best Buy-Supply Chain
15445 Collections Center Drive
Chicago, IL 60693

Backup/Support documentation should not be mailed with the check. Submit your supporting documentation to BillingSupport@bestbuy.com.

Backup/Support documentation must include:

  • Month the allowance applies to
  • City and State of the applicable location
  • Dollars being paid for the allowance, by location
  • Invoice number(s)

Any additional details are appreciated.

Questions about payments? Contact BillingSupport@bestbuy.com.

Submission Process

Best Buy strives to create efficiency within our Supply Chain and Global Supply Chain and want to ensure the drop carrier application process is effective and informative for all intended parties.

The Drop Application must be completed with all required information regarding the carrier and desired DC locations to drop. The applications will be reviewed monthly by the Transportation, Supply Chain Enablement and Distribution Teams. Throughout the review process, the teams will be following the below criteria to identify the appropriate fit for drop eligibility:

  • Drop space availability at Best Buy DC location(s)
  • Historic carrier performance
  • Carrier activity at the desired DC location(s)
  • Best Buy DC capacity

Within a month of Best Buy receiving the application, you will be notified of the status of your request. 

Become a Drop Carrier

Drop Carrier Application

Frequently Asked Questions

Applications will be reviewed monthly. You will be notified on the status of your request within a month of Best Buy receiving the application.

For questions on current approved drop carriers, send an email to the Carrier Performance team.

For questions on filling out the application, send an email to the Scheduling team.