All returns within policy are automatically accepted by Best Buy. Any costs associated with product return and shipping will be offset or deducted from your account. You can see all open returns within Mirakl at Orders > Returns > In progress.

 
 

You’ll see the return status, reason and method on this dashboard. The return tracking number will be populated once it’s available. Once an item is received back at your location, you must mark the return as Received and determine whether the return is compliant or not. The return status will move to Closed only once the item is marked as Received.

Marking a return as Received and compliant doesn’t automatically issue the refund for mail-in returns. You have to promptly issue a refund.

If the return method was in-store, a refund was already issued by Best Buy. Use the Refunds section at the bottom of the order page to confirm the refund amount.
 

Important notes

Here are some key details to remember when responding to customer inquiries and processing returns.

• If a customer reaches out to you via messaging to start a return, direct them to their Best Buy order history to initiate the return process.
• Never add a return label in Mirakl, as Best Buy will generate return labels on your behalf.
• For Best Buy to generate a label, you can’t issue a refund (or partial refund) until Best Buy starts the return process.
• All refunds issued by Best Buy will include a refund of forward shipping charges, if applicable.

Depending on whether a label was generated for a return by mail or if a return was made in-store, different steps may be required to close out the return. There are other exceptions for large items, multi-box returns and return-less refunds.

Returns by mail

For online returns, customers will initiate the return through their order history at BestBuy.com. Best Buy will provide a prepaid return label to ship the product directly back to your return address on file in Mirakl.

Once the product is returned to you, you must accept or reject the return and process any applicable refunds within one business day. If your return processing time exceeds this, Best Buy may step in and initiate the refund.

Returns in-store

Customers can bring most products back to any Best Buy store for an in-store return. A Best Buy store employee will process the refund immediately upon confirmation that the product appears complete. Best Buy will ship all products returned in-store back to your return address.

Once the return is received at your location, promptly inspect the product. If you disagree with Best Buy’s decision to accept the return, you may dispute it through Seller Hub within 90 days of receipt.

Large items and multi-box returns

Handling returns for large, bulky, or multi-box items will require a different process than standard product returns.

• If a customer needs to return a large, bulky, heavy or other non-standard item that was shipped in multiple packages or via a less-than-truckload (LTL) service, you need to coordinate the return directly with the customer and a return logistics carrier.
• Large items can’t be returned in-store, nor can a Best Buy shipping label be used.
• Share all necessary return pickup details with the customer via messaging.
• Items shipped in multiple boxes also require direct coordination with the customer. Best Buy is only able to print one shipping label per item. If multiple return shipping labels are required for a product return, provide the customer with labels through messages.
• Once the return is received, you must promptly issue a refund.

Return-less refunds

If you don’t require the physical item back but you’d like to issue a refund, manage these returns through messaging with the customer. Don’t instruct the customer to bring it to a store, as Best Buy is unable to discard products on your behalf.

Customer experience

Customers may start a return by clicking into their order history and clicking Start a Return.

The customer will be asked to select their reason for return and disclose if the product has been opened or is unopened. Customers are given options to return by mail or in-store. If they choose to ship their return, Best Buy will generate a return label to print.
 

Please note: Once the return period has ended, the customer will no longer be able to start a return. Customers may still contact your store post-purchase, and an incident will be opened. See an example below: