null In-Store Non-Merchandising FAQs

In-Store Non-Merchandising FAQs

Published 04/26/2019, 03:22 PM
Last Update 08/11/2021, 05:15 PM

This document provides an overview of the general process, merchandising labor and parts (Goods Not for Resale; GNFR).

General Process Overview

Parts (Goods Not for Resale/GNFR)

Parts (GNFR) - Entering Information in iSupplier

Parts (GNFR) - Rejecting POs

Parts (GNFR) - Available Documentation


General Process Overview

  • Where do I get my merch kit date (MKD) information?
    • Your MKD information should be communicated by your Merchant partners.
  • Why does Best Buy not post the MKD calendar on the Partner Portal?
    • We do not post this information externally for three reasons:
    1. Dates can shift during the back half of the year based on the total scope of work scheduled.
    2. The category specific information should be routed to you from your Merchant to ensure alignment on the work.
    3. We have merchandising work happening in our stores each week and a holistic calendar would be cumbersome to navigate.
  • If I need a MKD that is not on the schedule, what do I do?
    • This is referred to as an “off-cycle date”. Contact your Merchant with your request. They will work with their MPM and our Retail Operations partners to determine if there is Blue Shirt labor and capacity on the requested date and what the cost of the labor will be.
  • How will I be alerted to stores that are remodeling, moving, or affected by a natural disaster? Why does it seem like the information comes in late?
    • Your MPM will alert you to stores that are remodeling or relocating. If you have R&M inventory available for reorder, the process should appear as just another order to you and your supplier.
    • We do not post the remodeling or relocating store information or send it out because the information is always changing and we want to make sure we are giving you the most accurate information.
    • For stores that are impacted by natural disasters, our first priority is employee safety. After that we move through the remediation and construction planning process as fast as possible which means that the MPMs get details late.
  • Why does the number of stores associated with my project change?
    • There are times that store counts tied to a project can shift. This is usually due to transformation work and when our maps go live.
    • If your supplier is receiving POs for your project, they will also receive the store list with addresses. If your display is being managed by your MPM, then the MPM will send you the store list.
    • The final store list is sent via the MPM or iSupplier.

Parts (Goods Not for Resale/GNFR)

  • High percentage of requests are for obsolete VPP numbers, what can be done to fix this?
    • Ensure that you have provided Best Buy the most up to date VPP Hand-Off Form. We will obsolete parts on PRiMe when notified.
  • Why are old VPP forms being used?
    • Ensure that you have provided Best Buy the most up to date VPP Hand-Off Form. We will obsolete parts on PRiMe when notified.
  • Why are stores able to order larger quantities than allowed?
    • Currently, the Oracle system does not have the ability to limit the quantity ordered at the store level. You can perform a PO Change Request to modify the quantity to what is appropriate for the display - reduction only. There is currently a request to modify the system to incorporate max quantity to retail orders.
  • Why do stores place orders for all of the VPP parts to order a complete display instead of the single VPP numbers assigned for the full display?
    • We do not put the full kit VPP number available for reorder on PRiMe if we are provided a breakdown of R&M parts. This is on purpose to minimize the cost of repair. If you want the display to be ordered only at the kit level, then do not provide a breakdown of parts.
  • Why do stores place duplicate part orders?
    • Best practice to minimize this is to make sure you are keeping the order status updated in iSupplier. Most times, the duplicate order is made at the store level when the original order is not received by the required date.
  • To assist with a more efficient workflow, VPP forms should not include the entire Bill of Materials but only select parts. Can this be accommodated?
    • All parts that are subject to failure with use should be provided on the VPP Hand-Off form for any future repair needs. If you do not wish for your display to be ordered in parts, then only provide the kit level part number at time of hand-off.
  • POs - We enter the same info multiple times, is there any way to simplify this?
    • There is no duplication of entering information.

Parts (Goods Not for Resale/GNFR) - Entering Information in iSupplier

  • How do I look up and accept each PO (changing "required date" as needed)?
    • This can be done thru the PO Confirmation process utilizing an upload or thru manually doing it page by page with 25 at a time.
  • How do I update the iSupplier order status report with tracking information, etc.?
    • This process is changing and the report will be sent out on Mondays for visibility only - we will no longer request the return of the report. All orders provided on the Monday report should be activated on accordingly in iSupplier.

Parts (Goods Not for Resale/GNFR) - Rejecting POs

  • How do I look up and reject each PO (changing required date as needed)?
    • You should never reject a PO. All POs need to be Accepted with the PO Confirmation step. If you are unable to fulfill, then perform a PO Change Request for Cancellation after Accepting the PO.
  • How do I update the iSupplier order status report?]
    • This process is changing and the report will be sent out on Mondays for visibility only - we will no longer request the return of the report. All orders provided on the Monday report should be activated on accordingly in iSupplier.
  • Can we get more information on the cancel request?
    • Yes - training is available on our new Partner Portal

Parts (Goods Not for Resale/GNFR) - Available Documentation

  • The iSupplier manual pictures do not match up to the online system, and it is very hard to figure out if requests are being entered correct. Is there training for this?
    • Training is being updated to match the iSupplier Portal you are viewing. This will be available with Partner Portal. Search "iSupplier" on the Partner Portal.
  • Can we make the iSupplier status report live?
    • This process is changing and the report will be sent out on Mondays for visibility only - we will no longer request the return of the report. All orders provided on the Monday report should be activated on accordingly in iSupplier.
  • It is difficult, if not impossible to receive the weekly report on Monday and return it same day. What can be done to make this easier?
    • This process is changing and the report will be sent out on Mondays for visibility only - we will no longer request the return of the report. All orders provided on the Monday report should be activated on accordingly in iSupplier.
  • Should the iSupplier status report be a live document (is not always updated weekly)?
    • This report is updated weekly prior to sending out. If you are seeing the same data week after week, then it is because the orders are not being updated by the Supplier in iSupplier.
  • Can we change the EXPORT/DOWNLOAD?
    • No, as much as we would like to accommodate all enhancement requests, this is Oracle functionality.
  • Should be 1 year – 6 months still needs to be combined into one spreadsheet?
    • Best Buy feels that 6 months is adequate as there should not be orders not fulfilled within 6 months of placement.
  • Should brand name be on the download next to all VPP descriptions?
    • Brand name should be included in part description. This went into effect in 2017 so there may be legacy items in the system that are still active.
  • In general, our display vendors want access to an iSupplier representative or someone who administers the software/site to gain additional clarification and possible training. It would help to talk with someone and resolve problems. The better we know the system, the better we can assist Best Buy.
  • What employees have ability/access/credentials to order from iSupplier? Does this vary from store to store?
    • All store employees, Project Teams and Market Functionality Techs have access to order parts from PRiMe. This does not vary from store to store. In addition to the retail teams, our GNFR Customer Service team and GNFR have access to order parts for store locations.
  • What happens if an employee orders an item from iSupplier and it happens to be out of stock (OOS)? How is that person notified that the item will not be shipped as it is OOS?
    • When the order is cancelled due to out of stock, an email is generated to the order preparer notifying them of the cancellation.
  • Is there any tracking of items from iSupplier at the store level?
    • If tracking is provided thru iSupplier, the stores have access to this via the Order Status Report that is posted every Friday on ETK. In addition, the order preparer can see tracking of their own orders if supplied thru iSupplier in PRiMe.
  • Is there any notification process which alerts the person that placed the order that the part has been shipped/anticipated delivery?
    • If tracking is provided thru iSupplier, the stores have access to this via the Order Status Report that is posted every Friday on ETK. In addition, the order preparer can see tracking of their own orders if supplied thru iSupplier in PRiMe.