As a supplier to Best Buy, when your product needs to be removed from sale due to quality or safety concerns, Best Buy requires the following:

• The SKU(s) of the affected product will be flagged in our point-of-sale systems as unauthorized to sell the same day of the announcement or request. Best Buy will manage and own this process
• All product of the affected SKU number(s) will be returned to the vendor, regardless if only select serial numbers are involved. The vendor must provide a Return Authorization for all product in Best Buy’s supply chain for Best Buy to facilitate the return to vendor.
• Product with unaffected serial numbers or corrected product must be set-up with a new UPC and new SKU before entering back into the Best Buy supply chain. Vendor will own this process.
• ProductSafety@bestbuy.com must be included in the notice to Best Buy of any product withdrawals or recalls due to quality or safety concerns.

Further questions should be directed to the following mailbox: ProductSafety@bestbuy.com.