Best Buy COVID-19 Updates


Right now, Best Buy's role as a consumer electronics retailer is rapidly shifting and we are striving to make the best decisions with two goals in mind: The first is to protect our customers, employees and their families. The second is to do the best we can to serve the millions of Americans who are looking to us for increasingly vital technology tools to stay connected, as well as household necessities.

We encourage our partners to read the Best Buy COVID-19 articles linked below for any new information that may affect you. You may also reference the Best Buy Corporate page and the Partner Portal News and Updates page for continued updates.


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null Virtual In-Home Consultations Offer Help When You Need It

Virtual In-Home Consultations Offer Help When You Need It

Published 04/22/2020

Virtual In-Home Consultations Offer Help When You Need It

Matthew Smith - STAFF WRITER

Having the right tech at home is more important than ever before. To help, Best Buy is now offering free virtual in-home consultations to meet your essential technology needs.

Instead of visiting customers’ homes like they normally would, our In-Home Advisors are providing consultations by chat, phone and video. They’re specially trained whole-home experts who can help with anything from setting up a home office to updating a home Wi-Fi network.

Virtual in-home consultations are easy to set up. On or using the Best Buy Home app, you can chat live with an In-Home Advisor 24/7. You can also schedule an appointment to take place by phone or video chat – whatever works best for you.

They will listen to what you want to do and provide custom recommendations to make it happen. If you decide to move forward with the recommendation, your advisor will handle all the details, including scheduling delivery.

Cortney Sanders, an Ohio-based In-Home Advisor who specializes in smart home design, said she has enjoyed being able to continue to help her clients by video.

“A lot of what we do can be done by walking clients through it over the phone,” she said. “With video, I can walk someone through something that may not have been as obvious via chat or a phone call.”

Plus, the video option makes things more human during this time of social distancing.

“Having someone’s face right in front of you is more personal. It makes you feel like someone is there,” she said. “It’s really helpful in building that connection with people.”

Click here to chat with an In-Home Advisor or schedule your free virtual in-home consultation.

For the full article, please access the Best Buy Corporate site.

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